The complexity of Architecture UX needs a simple reference point we can make a mess of and return to time and time again. As a UX designer, I’d developed a UX design process which I’m now adapting for Architecture. Read the six-phase process and get thinking about empathy and ego with me.
I’m introducing the research I’m starting for the first case study. WeWork recognised that UX research is a means to create architecture that responds to people and their humanity, and recruited a UX team to find out how. WeWork acquired architectural data literacy and reaped the rewards.
There’s a few keystone discussions about UX that need to happen in the AEC industry. These keystone discussions address, in the context of architecture and architectural practice: research; communication; business strategy; community; legislation; clients; technology; and culture.
As a UX Designer, I would have thought that Architecture is the original UX Design. So does Architecture’s excitement about UX design mean Architecture is forgetting its own history?