The complexity of Architecture UX needs a simple reference point we can make a mess of and return to time and time again. As a UX designer, I’d developed a UX design process which I’m now adapting for Architecture. Read the six-phase process and get thinking about empathy and ego with me.
If we’re to define the UX/AEC problem, a great place to start is to look at the people who are walking away. So why are architects leaving the profession they trained long and hard for and becoming UX designers?